Disclaimer

Last updated: 01 May 2026

The information on this Website is provided by Trade Answer for general information purposes only. While we aim to keep information on the Website reasonably accurate and up to date, we make no guarantee, representation or warranty that the information is complete, accurate, current, reliable or suitable for your particular circumstances.

Trade Answer provides AI-powered automated call answering services for trades and small businesses in Australia. Our services rely on third-party infrastructure and automation platforms, including Twilio, ElevenLabs, Make, Anthropic, Stripe, and Google (including Google Sheets and Google Drive), as well as telecommunications carriers, internet services, devices and related systems outside our control.

Accordingly:

we do not guarantee uninterrupted or error-free service;
we do not guarantee that every call will be answered, captured, transcribed, summarised, routed or escalated correctly;
we do not guarantee the preservation of caller ID when calls are forwarded or diverted by carriers or customer systems;
we do not guarantee that all call summaries, transcripts, alerts, emails or SMS messages will be accurate, timely or successfully delivered;
we do not guarantee that use of our services will prevent missed jobs, lost leads, missed opportunities or other business losses.
Any reliance you place on information on this Website or on outputs generated through our services is at your own risk. AI-generated summaries, transcripts and responses may contain errors, omissions or misunderstandings and should be reviewed using your own judgment before being relied upon for critical, legal, financial, technical or safety-related decisions.

Trade Answer does not provide legal, financial, emergency, technical, insurance or other professional advice. Our automated answering service is not a substitute for emergency services or critical communications infrastructure.

Calls will be recorded and transcripts will be produced as part of the service. It is the responsibility of our customers to ensure that any legally required notices or consents relating to call recording are given where applicable.

To the maximum extent permitted by law, Trade Answer will not be liable for any loss or damage, including indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of data, loss of goodwill, or business interruption arising out of or in connection with the use of this Website or our services.

This Website may contain links to third-party websites or services. Those links are provided for convenience only. Trade Answer does not control, endorse or accept responsibility for third-party websites, services, content or availability.

We make reasonable efforts to keep the Website available and functioning properly. However, we do not accept responsibility for temporary unavailability, interruptions or technical issues affecting the Website or our services where those matters are beyond our reasonable control.

Nothing in this Disclaimer excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.